c99999 Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the c99999 platform, including the website at c99999.bio, all associated mobile-optimised pages, account services, game products, sports betting markets, promotional offers, and customer support channels (collectively, the "Platform"). c99999 is an online casino and sports betting service targeting adult players in Bangladesh. By registering an account, logging in, or placing any wager through the Platform, you confirm that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them.

c99999 reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number on file. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically.

2. Eligibility

Access to and use of the c99999 Platform is restricted to individuals who meet all of the following criteria:

• You are a natural person (not a corporate entity, trust, or automated system);
• You are at least 21 years of age. c99999 enforces a strict 21+ age policy. Players aged under 21 are expressly prohibited from registering, depositing, or wagering;
• You are accessing the Platform from a location where online gambling is not prohibited under applicable local law;
• You are acting on your own behalf and not as an agent or representative of any third party;
• You are not currently subject to any self-exclusion order, whether imposed by c99999 or any other operator;
• You have not previously had an account closed or suspended by c99999 for breach of these Terms.

c99999 reserves the right to request documentary evidence of eligibility at any time, including government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the period specified by c99999 may result in account suspension and withholding of pending withdrawals pending verification.

3. Account Registration

To access real-money features of the c99999 Platform, you must register an account. During registration, you are required to provide accurate, complete, and current personal information, including your full legal name, date of birth, mobile number, and a valid email address. You must not provide false, misleading, or incomplete information. c99999 reserves the right to close accounts where registration details are found to be inaccurate.

Each player is permitted to hold one account only. Opening duplicate accounts — whether under the same or different personal details — is strictly prohibited. c99999 employs device fingerprinting, IP monitoring, and payment method cross-referencing to detect duplicate accounts. Where duplicate accounts are identified, c99999 may close all associated accounts, void any pending bets or bonus balances, and withhold any winnings derived during the period of duplicate account operation.

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify c99999 support immediately at [email protected]. c99999 will not be liable for any losses incurred as a result of unauthorised account access where you have failed to safeguard your credentials appropriately.

4. Know Your Customer (KYC) and Verification

c99999 maintains a Know Your Customer ("KYC") programme to verify player identities, prevent fraud, and ensure compliance with responsible gaming obligations. Verification may be requested at registration, before the first withdrawal, or at any point during your use of the Platform at c99999's reasonable discretion.

Acceptable verification documents include, but are not limited to: National Identity Card (NID), passport, driving licence, utility bill or bank statement dated within the last three months, and a selfie photograph. Verification of payment methods — including screenshots of bKash, Nagad, Rocket, or Upay account details — may also be required to confirm that the payment method belongs to the registered account holder.

c99999 is not liable for any delays in withdrawal processing that arise as a direct consequence of a player's failure to submit required KYC documents promptly and in satisfactory form.

5. Deposits and Withdrawals

c99999 supports deposits and withdrawals in Bangladeshi Taka (BDT, ৳) through the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Minimum and maximum transaction limits apply and are displayed at the point of deposit or withdrawal request. These limits may vary by payment method and are subject to change without prior notice.

You may only deposit and withdraw using payment accounts registered in your own name. Third-party deposits and withdrawals are strictly prohibited. Where c99999 identifies that a transaction has been processed through a payment method not registered to the account holder, the transaction may be reversed, the associated funds quarantined pending investigation, and the account suspended.

Withdrawal requests are processed by c99999 within the timeframes displayed in the cashier section of the Platform. While c99999 aims to process withdrawals within fifteen minutes for verified accounts using bKash and Nagad, processing times are subject to the operational hours and technical availability of third-party payment providers. c99999 accepts no liability for delays caused by factors outside its direct control.

Deposits made to c99999 are non-refundable except in circumstances where a deposit cannot be matched to an active account or where a technical error has resulted in an incorrect charge. Queries regarding deposit discrepancies must be raised with c99999 support within 48 hours of the transaction date.

6. Bonuses and Promotions

c99999 offers a range of promotional bonuses to eligible players, including welcome bonuses, reload bonuses, free bet credits, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms published alongside each promotion, including wagering requirements, minimum odds restrictions, time limits, and eligible game categories.

Where a bonus is subject to a wagering requirement, the bonus funds and/or any winnings generated from them cannot be withdrawn until the stated wagering threshold has been met in full. Wagering requirements must be met within the time period specified for the relevant promotion. Failure to meet requirements within the specified window will result in the bonus and any associated winnings being removed from your account.

c99999 prohibits bonus abuse. This includes, but is not limited to: claiming multiple accounts to obtain duplicate bonuses, placing hedging bets to extract bonus value with minimal risk, using automated betting strategies to meet wagering requirements, and any other behaviour that c99999 reasonably determines is designed to exploit promotional offers rather than engage in genuine wagering. Where bonus abuse is identified, c99999 reserves the right to void bonus balances, reverse associated winnings, and suspend or close the account.

7. Game Rules and Fair Play

All games available on the c99999 Platform are supplied by licensed third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates according to its own specific rules, which are accessible within the game interface. Players are responsible for familiarising themselves with the rules of each game before wagering real money.

All casino games use certified random number generation (RNG) technology or, in the case of live dealer games, physical card shuffling and roulette spinning conducted by trained professional dealers in certified studio environments. c99999 does not interfere with game outcomes and has no ability to manipulate results produced by third-party provider systems.

In the event of a technical failure during a game session — including disconnection, server error, or game malfunction — c99999 will apply the relevant provider's standard resolution policy. Where a game result cannot be determined due to a technical fault, the affected stake may be returned to the player's account balance at c99999's discretion. c99999 accepts no liability for losses resulting from technical failures originating from a player's own device or internet connection.

The use of automated software, bots, scripts, artificial intelligence tools, or any other mechanism to gain an unfair advantage over other players or over the house is strictly prohibited. Accounts found to be using such tools will be immediately closed and all balances forfeited.

8. Sports Betting Rules

Sports betting markets on c99999 cover a wide range of events including BPL, IPL, T20 internationals, Bangladesh Tigers matches, football, kabaddi, and other sports. All bets are accepted subject to the maximum stake and maximum payout limits applicable to each market, which are displayed at the point of bet placement.

Bets accepted in error — for instance, due to an obvious pricing error where the quoted odds were significantly inconsistent with the true market price at the time of placement — may be voided by c99999. Where a sporting event is abandoned, postponed, or significantly altered in format, bets will be settled in accordance with c99999's standard sports betting rules, which are available in the Platform's help section.

Live in-play betting markets may be suspended or removed at any time during an event at c99999's sole discretion, particularly where events are occurring that could affect market integrity. Once a live bet has been confirmed, it cannot be cancelled by the player.

9. Responsible Gaming

c99999 is committed to promoting responsible gaming and providing a safe environment for all adult players. The Platform offers the following responsible gaming tools, accessible from your account settings:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending;
• Session time reminders: Configure alerts that notify you when you have been active on the Platform for a specified period;
• Self-exclusion: Request a temporary or permanent exclusion from the Platform if you feel that your gambling is becoming a problem.

If you believe that you or someone you know may have a gambling problem, we encourage you to seek assistance. Please visit our Responsible Gaming page for detailed guidance. c99999 enforces a strict 21+ age policy and cooperates with responsible gaming organisations to prevent underage gambling.

10. Intellectual Property

All content on the c99999 Platform — including but not limited to text, graphics, logos, icons, game assets, software, and the overall design and layout — is the property of c99999 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only.

You must not copy, reproduce, republish, upload, transmit, distribute, or otherwise use any content from the c99999 Platform for commercial purposes without express prior written consent from c99999.

11. Limitation of Liability

To the fullest extent permitted by applicable law, c99999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if c99999 has been advised of the possibility of such damages.

c99999's total aggregate liability to any player in respect of any claim arising out of or in connection with these Terms or the Platform shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

c99999 does not warrant that the Platform will operate without interruption or error, that defects will be corrected, or that the Platform is free of viruses or other harmful components. You access and use the Platform entirely at your own risk.

12. Privacy and Data Protection

c99999 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data held by c99999 by contacting [email protected].

13. Account Closure and Termination

You may request closure of your c99999 account at any time by contacting [email protected]. Upon closure, any remaining real-money balance (after deduction of any outstanding bonus amounts subject to wagering requirements) will be returned to you via your last verified payment method within a reasonable time frame.

c99999 reserves the right to suspend or permanently close any account, at its sole discretion and without prior notice, where it has reasonable grounds to believe that: the account holder has breached these Terms; the account is being used for fraudulent, money laundering, or other unlawful purposes; the player has provided false registration information; or continued operation of the account poses a risk to the integrity of the Platform or other players.

Where an account is closed by c99999 due to a breach of these Terms, any bonus balances and winnings derived from bonus funds will be forfeited. Real-money balances may be withheld pending investigation where fraud or money laundering is suspected.

14. Governing Law and Disputes

These Terms and any dispute arising out of or in connection with them or the Platform shall be governed by and construed in accordance with the general principles of international online gaming law and the internal policies of c99999. In the event of a dispute between you and c99999, you should first contact c99999 support at [email protected] to attempt to resolve the matter informally. c99999 will endeavour to respond to all formal complaints within five (5) business days.

c99999 makes no representation that the Platform is available or appropriate for use in all jurisdictions. It is your sole responsibility to ensure that your use of the Platform complies with all laws applicable in your jurisdiction.

15. Contact Information

If you have any questions about these Terms, wish to raise a complaint, or need assistance with your c99999 account, please contact the support team by email. The support team is available 24 hours a day, seven days a week, and aims to respond to all enquiries within four hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link)